Contact & customer support

Need help with your report, payment or a refund? We're here to help.

Paid but can't find your report?

Return to the homepage using the same device and browser you used for payment. If your browser retained your checkout session, you'll see a button to check the payment and reopen your report for up to 30 days.

If that does not work, email us with the approximate date of payment and your Stripe transaction reference if you have it. Do not send card numbers, security codes or passwords.

Refunds or problems with the estimate

If your report did not arrive, appears incorrect or you need a refund, contact the email above. We will review the transaction and help resolve the issue. Your statutory consumer rights remain unaffected.

Privacy requests

Use the same email for questions about personal information or a request to access, correct or delete applicable data. You can read our privacy information and terms.